Privacy Policy
Aapki privacy hamare liye important hai. Yeh page batata hai ke Fazal Mart aapka data kaise collect, use aur protect karta hai.
Last updated: September 20, 2026
1. Introduction
Fazal Mart (“we”, “us”, “our”) operates the website fazalmart.pk from Lahore, Pakistan. This Privacy Policy explains what personal information we collect when you browse our store, place an order, use our IT services or import/export inquiry forms, or contact us, and how we use and protect it. By using our website, you agree to the practices described here.
2. Information We Collect
Depending on how you use our website, we may collect:
- Contact details: your name, phone number, WhatsApp number and email address.
- Order and delivery details: billing and shipping address, products ordered, order history and delivery notes.
- Inquiry details: information you share when you contact us about IT services or import/export requirements.
- Account details: login information if you create an account on our store.
- Technical data: IP address, browser type, device information and pages visited, collected through cookies and similar technologies.
3. How We Use Your Information
We use your information to:
- Process, confirm, deliver and support your orders.
- Respond to your questions, requests and service inquiries.
- Manage your account and send order-related updates.
- Improve our website, products and services.
- Prevent fraud, protect our website and meet legal obligations.
We do not sell your personal information to anyone.
4. Payments
Where an online payment method is offered, your payment details are handled by the payment provider and are not stored on our servers. For Cash on Delivery orders, we only keep the order and delivery information needed to fulfil your purchase.
5. Sharing Your Information
We share your information only when necessary and only with:
- Delivery and courier partners, so your order can reach you.
- Payment providers, to process online payments where offered.
- Service providers that help us run our website, such as hosting and analytics.
- Authorities, when required by law or to protect our rights and safety.
6. Cookies
Our website uses cookies to keep your cart working, remember your preferences and understand how visitors use the site. You can disable cookies in your browser settings, but some parts of the store, such as the cart and checkout, may not work properly without them.
7. Data Security and Retention
We take reasonable steps to protect your information from loss, misuse and unauthorized access. However, no method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security. We keep your information only as long as needed to provide our services, meet legal and accounting requirements, and resolve disputes.
8. Your Rights
You may ask us to access, correct or delete the personal information we hold about you, or to stop using it for certain purposes. To make a request, contact us using the details below and we will respond within a reasonable time.
9. Third-Party Links
Our website may link to third-party websites or services, including WhatsApp and social media. We are not responsible for their privacy practices, so please read their policies before sharing your information.
10. Children's Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us their information, please contact us and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.
Questions About Your Privacy?
Agar aapko is policy ke bare mein koi sawal ho, to hum se rabta karein.
Email: fazalmart.pk@gmail.com
Location: Lahore, Pakistan